$30.75 Base Rate and does not include any water
$10.00 Capital Improvement/Replacement Fee
$5.00 Planned and Emergency Repairs Surcharge
$3.70 per unit for 0-900 cubic feet
$3.81 per unit for 1000-1900 cubic feet
$4.82 per unit for 2000-3500 cubic feet
$6.81 per unit for 3600+ cubic feet
1 unit equals 100 cubic feet of water
If you have not received your bill by the end of the first week in the month, please call our office to inquire about account balance and recent payment history. As a reminder, registering with PayClix will allow you to receive notifications of bill amount electronically (via email); you are not required to pay through PayClix, but the registration process will help to avoid any missing billing information should the postal system not deliver customer invoices in a timely manner. Please visit the PayClix registration website at https://payclix.com/avhcwd/index.cfm to compete the registration process
-Past Due Late Fee- $20.00 If bill is not paid by the end of the month
-Non Payment Red Tag- $50.00 If bill is not paid by the end of the month
-Customer Request turn off- $25.00
-Customer Request turn on- $25.00
Returned Check Fee - All checks* $25.00
(*Plus the bank fee)
Lien Release Current County Rate
Will Serve Letters $50.00
Customer Account Deposits $180.00
Standby Assessments - per acre $30.00
After two returned checks within one year billing period, the customer will be required to pay in cash, money order or cashiers check for a period of one-year following the second returned check
While I’m on vacation, what should I do about paying my water bills?
Don’t come home to find your water turned off! Anticipate and pay your bills in advance. Also, if you are moving, remember to call the District about having your water turned off and taking service out of your name.
Where is my water meter located and how do I read it?
Most water meters are located at the front of your property at either the property line near the street. The District uses both a digital read display and “speedometer” type meter that works like the odometer in your car… except that it records cubic feet of water instead of miles traveled. The series of numbers in the odometer reflect your water consumption in units of 100 cubic feet (=748 gallons of water). Read the numbers left to right, but don’t include the last two numbers on the far right. For example, if last month’s reading of 004500 units is subtracted from this month’s reading of 006500, then 2000 cubic feet for water usage that has been logged. This in turn equates to 20 units of billable usage. This is what would be reflected on your bill.
What happens if I feel I have been over-billed?
If you receive a water bill, which is unusually high, you may have a water leak. If you suspect a water leak there are some things you can do to find out. Read your water meter – use your water meter to check for leaks in your home. Start by turning off all faucets and water-using appliances. Make sure no one uses water during the test period. Take a reading on your meter; wait about 30 minutes then take a second reading. If the dial has moved, you have a leak. Is the leak inside or outside your home? Turn off your house valve (emergency shut-off valve, usually found below your hose spigot) and repeat the above process. If the dial has moved, the leak is between your meter and your home, otherwise, your leak is located inside your home, or in the pipes under your home.
Check for toilets that run…the most common source of leaks is in the toilet. Check all toilets for leaks by placing a few drops of food coloring in the tank. If after one hour the dye shows up in the bowl, the toilet has a leak.
Check for leaky faucets…the next place to check for leaks is your sink and bathtub faucets. One drop of water per second wastes 2,700 gallons of water per year! Replacing the rubber O-ring or washer inside the valve can usually repair dripping faucets.
If you have taken the above steps to detect and correct the water leak and your consumption continues to increase, please call the District at (760) 247-7330
The County of San Bernardino has partnered with Inland SoCal 211+ (ISC211) to administer the San Bernardino County Rent Relief Partnership (SBCRRP) an emergency rental assistance program. SBCRRP provides 100% financial assistance to cover up to 12 months of rent and the program is expanding to include 12 months of utility arrears as well as prospective rental and utility assistance. The County program serves households with income levels at or below 50% of the area median income that have experienced a financial hardship due to the COVID pandemic and are in need of rental/utility assistance. The State also has a program to assist households with income levels of 50.1% to 80% of the Area Median Income. The State utility assistance program provides 100% financial assistance to cover up to 12 months of utility assistance.
Below are a few highlights of the program:
*Individuals residing in the cities of San Bernardino and Fontana are not eligible for the County program and should contact their respective city.
The COVID-19 pandemic has made it difficult for many Californians to pay their bills due to job loss and other hardships. As a result, systems that provide water services to customers have been financially impacted.
Through $985 million in federal funding allocated by the state legislature, the State Water Board is creating a new program to provide relief to community water and wastewater systems for unpaid bills related to the pandemic. The funding will cover water debt from residential and commercial customers accrued between March 4, 2020 and June 15, 2021.
The Program will initially prioritize drinking water residential and commercial arrearages. Funding to community water systems will be disbursed through January 31, 2022. If the Program still has funding available, it will extend to wastewater residential and commercial arrearages by February 2022.
If you need assistance paying down any remaining water debt, you may be eligible for other State or Federal assistance programs. One of those programs is the Low Income Household Water Assistance Program (LIHWAP), which will be administered through the California Department of Community Services and Development (CSD), and is scheduled to begin May 2022. For more information on LIHWAP and to learn more about the eligibility requirements, visit their website at: www.csd.ca.gov/waterbill